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Manufacturing and quality

Support UK manufacturing

We manufacture and process all glass made2measure items in house at our 70,000 square foot facility in the Lincolnshire coastal town of Mablethorpe. All our production is audited to internationally recognised standards available to view here /important-documents-and-certification/ with a simplified quality control document guide here /quality-control-documents/

If "we" cannot make it "we" don't sell it!

- Five glass polishing lines

- Two glass cutting tables

- Two glass CNC processing stations

- Two glass tempering lines

- Two EVA lamination ovens

- One heat soak oven

- Large flat-bed digital printer

- Full spray booth

If you want it done right first time - get it made2measure!

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Safe delivery checklist

IMPORTANT DELIVERY INFORMATION _ PLEASE READ

We deliver 90% of our glass orders on our own purpose-built glass racked vans giving us great control in ensuring your products arrive safely. However please note –

WE DO NOT PACKAGE THE MAJORITY OF OUR GLASS ITEMS OTHER THAN A PROTECTIVE BLUE FILM to help us reduce our carbon footprint.

ALL OUR VAN DELIVERIES ARE ONE DRIVER DROPS SO YOU MUST ENSURE SOMEONE IS THERE WHO IS FIT AND ABLE AND RESPONSIBLE TO BOTH CHECK THE PRODUCT ON ARRIVAL AND HELP UNLOAD FROM THE VAN. We will supply PPE of wrist guards and gloves when you handle the mirrors or glass if we are delivering.

For larger orders we will use A frames which are delivered on 18MT trucks with tail lifts. Please ensure you check you have access for this vehicle and consider where such an A frame can be stored till the glass has been installed. Also consider the floor the A frame is being placed upon as for example if the floor is gravel the A frame cannot be moved with a pallet truck from tail lift drop off point. .

WE WILL NOT NAVIGATE ANY STAIRS due to insurance limitations and only deliver to the nearest safe location inside your entrance point.

Step 1 – Check your access points and possible delivery issues in advance

On occasion customers have purchased a very large bespoke panel and not considered either the weight or size of the glass and whether they can get the glass either up the stairs or into the room itself that the glass wants to be installed in.

Before you purchase check and consider where and how the glass will be moved into the areas it is being installed Properly considered may mean you have to break your glass requirements into smaller panels to accommodate your access points or weight limitations.  

Also consider where does the delivery van park and if your road is limited access at certain times of the day and whether you have you advised us of this in advance? Have you also considered whether it is safe to move the glass or does there need to be consideration of other business / public? 

Finally consider the safest and easiest route to take the glass to the proposed storage location and ensure it is clear in advance as the drivers may refuse to enter a property if there are trip hazards or an area deemed dangerous to safely walk through. 

As advised above if your order is large enough and warrants delivery on a pallet or A frame, have you planned where the glass will be stored before installation as once the A frame is positioned it cannot be moved again without a pump truck? Also consider the surface you will be placing the A frame onto when it arrives - if it is gravel for example the A frame cannot be moved other than the tail lift drop off point.

Step 2 – Consider your storage arrangements in advance

DO NOT STORE THE GLASS FLAT ON THE FLOOR.

You need to consider storage of the glass prior to fitting them to ensure they do not become damaged. This is very important as glass should be properly stored safely to both avoid potential damage or injury to others and we recommend you install your glass as soon as possible. You must consider if there is any health and safety risks associated with the storage of the glass prior to installation and take the appropriate measures. 

Glass sheets are best stored on the edge of the panel, and we recommend you use a suitable floor covering to protect your glass while stored such as carpet or thick cardboard. Do not place glass onto solid floors like concrete as they will certainly break in such instances. The best solution is to lean the glass against the wall, but this can damage the wall leaving a line mark so again place some protection between the first panel and your wall to avoid this.

Common sense is required but it is best to have this planned prior to arrival of the mirrors to ensure the best decisions are made. 

Step 3 – Managing tradesmen

Do not book tradesman same days as the glass arrive. Glass panels are fragile and even though every effort on our part is made to deliver your products without damage a few orders inevitably can be affected.

We appreciate it is in your interests to install your glass as soon as possible but we must make clear we will not accept liability for costs of tradesman associated with your installation and hence strongly recommend you take receipt of your glass before having your tradesman in for installation so you can ensure the order has arrived safely.

You are notified well in advance of your delivery date so you can plan your tradesman efficiently and in advance for the following day after your delivery.

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Product Lead Times

Please note if ordering multiple product items your order lead time is determined by the longest individual product lead time of your order selection.

For all our glass departments the cut off time each week for new orders is 4pm Tuesday

For the purposes of clarity in the lead times below the following week starting Monday to Friday is classified delivery week 1, the week after is classified delivery week 2 and so on.

All orders for all items in the glass section will be delivered during delivery week 1 EXCEPT -

Toughened laminated balustrade glass – Delivery week 2

Walk on glass – Delivery week 2

Pond glass – Delivery week 2

Printed or painted glass panels – Delivery week 2

Glass feature walls – Delivery week 2

Crackle glass – Delivery week 2

Generally, your products are manufactured with 2-3 working days except those listed on extended lead times above. For those selecting customer collect the office will email you as soon as the goods are ready.

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Order and delivery process

STEP 1 - EMAIL CONFIRMATION OF YOUR ORDER

When you place your order, you will receive a confirmation of your order immediately via email to the address you uploaded. If you do not receive this, please check your spam folder, or call us as it is likely you accidentally entered an incorrect email, and this means all our correspondence will not reach you unless we are called to check and change this for you. A copy of this order is also placed in your online account section. 

STEP 2 - EMAIL CONFIRMATION THAT PRODUCTION HAS CHECKED YOUR ORDER AND ACCEPTED THIS INTO PRODUCTION

Our production team will review your order and check any drawings etc and when they accept your order, you will receive an acknowledgement confirming your order is accepted by us and has now been put into production. Should there be any queries they will email you first and then attempt to call you.

This confirmation should be received within a maximum of 4 hours of placing an order during working hours. If you have not received this confirmation, please call us on 01507 472600 option 2 as there may be a problem with the order and we have been trying to contact you. 

This email confirmation will confirm your delivery week and courier 

If the courier is FRAGILISTICS we will also confirm the days of the week they service your postcode area. Please note FRAGILISTICS are inflexible on delivery dates so if your area is only serviced on a Monday/ Tuesday they can only deliver on these days.

STEP 3 - DELIVERY CONFIRMATIONS

Our cut off for orders each week is 4pm Tuesday.

If your courier is made2measure we will confirm your delivery date and time Tuesday late pm for the following week via email. You will also receive an email on the day your order is loaded onto our vans as an extra confirmation your order is on track, and you are provided with a tracking option so you can see where the van is during the course of the day online.

If the courier is FRAGILISTICS you will have already been informed which days of the week they service your area. We deliver to Fragilistics on Thursday and Friday so you will receive a confirmation from us when this leaves us, confirming your order has now been shipped to Fragilistics. Fragilistics will deliver on one of the days indicated previously in your production confirmed email. FRAGILISTICS will confirm the final day and approximate time generally 24-48 hours in advance. You will also receive an email on the day your order is loaded onto their vans as an extra confirmation your order is on track and you will be provided with a tracking option so you can see where the van is during the course of the day by checking online.

If the courier is TUFFNELS or DX we will confirm the date these products are collected and provide a tracking number via email to you. Please understand we cannot provide further information once the goods are collected other than that which is provided online using the tracking number. Sadly, most courier services are understaffed in their customer service departments right now. Please note we cannot chase orders for you if shipped with TUFFNELS or DX until after 8 working days of leaving our factory.  

If the courier is one of our pallet networks partners such as KIMES or EAST TRANS you will receive confirmation when your order has been collected and has left us. These deliveries take place with a tail lift and an 18MT vehicle. All deliveries are booked so that once the goods reach your local depot, they will contact you by phone to book your delivery time directly. Please ensure there is access and you have considered where it is safe to unload and store the delivery. Please note delivery takes 2-3 days but for more far afield destinations such as Cornwall or North Scotland can take 5-6 working days.

 

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Delivery charges / areas serviced

MOST OF UK MAINLAND – SEE LATER FOR RESTRICTED SERVICE AREAS

If made2measure are the courier our standard fixed delivery charge for fragile or oversize items is £29.99 - £39.99 for the first 100kgs dependent on post code. After 100kgs a charge per kg is levied and again this depends on your location. Made2measure cover most of the UK mainland with our own vans and drivers for most of our products.

Samples and extras that can be sent with couriers other than made2measure are charged £19.99 delivery regardless of quantity.

We can also deliver nationwide if your products can be palletised via the pallet network. If your purchase can be sent via this option, it will show as a delivery option when you checkout. We use either a flat pallet or A frame to move your cargo safely. The price for these delivery options if available are displayed in the checkout section and again dependent on your postcode. As you buy more items, and the weight increases it becomes more cost effective to use a pallet or A frame and you will see the standard delivery price exceed these options to such an extent you may see these as a discount negative price as opposed only cheaper than standard delivery. You can of course select these options even if the delivery charge is higher than a loose delivery if you had a specific reason to do so. Please be aware pallet delivery will be on an 18MT rigid truck with a tail lift – please ensure you have access for such vehicles as if we have a failed delivery and have to put on a smaller vehicle all associated costs will need to be covered before we attempt delivery again.

Max size for a pallet delivery is 1100mm x 1100mm

Max size for an A frame delivery is 1500mm x 1190mm

AREAS WE CANNOT COVER OR WITH LIMITED SERVICE

We cannot service Northern Ireland or overseas with any of our glass products unless specific special arrangements can be made. As such unless your order is over £2000 in value, we cannot offer this service. If your order meets this monetary value requirement, please contact sales@made2measure.co.uk with full details of what you are looking to purchase and method of collection. Please note for overseas shipments we can make special packaging arrangements, but all goods are sold EXW and would include any replacements for any reason. Any insurance and liability for the shipment becomes that of the customer and then we can see if mutually agreeable terms can be met.

The following postcode areas in mainland UK have no service unless paying for a dedicated van or using the pallet network with a pallet or A frame service -

Isle of Mann / Canvey Island / Isle of Wight / IV / KW 

LIMITED-SERVICE LEVELS - COURIER FRAGILISTICS

The following postcode areas have limited service unless paying for a dedicated van or using the pallet network with a pallet or A frame service -

TR / PL / TQ / EX / TA / SA / LD / SY / LL / CA / DG / PA / PH / DD / AB / NR

Please note some areas of PA / PH / DD / AB are not serviced at all - when you put your postcode into the checkout you will see if you are affected. We are always trying to extend our coverage so this can change regularly.

These postcodes are serviced by our fragile goods courier specialists FRAGILISTICS but with a limited service of only five items per order. Delivery into these areas is charged at £79.99 regardless of quantity. If you have a very large order, you could consider paying for a dedicated van delivery of £550 + VAT and if wishing to pursue this please contact the office on 01507 472600 option 2.

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Express Delivery Options

Express delivery is very difficult to quote fairly and so much is dependent on our current order levels, the current planned routes and weight availability, the delivery options available which are determined by size and type of product, the size of the order and finally the product selection itself. As such you may enquire about the options for any product you are interested in as the key consideration here is we want to help if we can but below are indicative "express manufacturing" times for the key products that we offer this service.

CUT TO SIZE SILVER / TINTED / ANTIQUE MIRRORS* - 24hrs 

*(Barcelona, Foxed Mist, Florence and Stainforth are hand made antique mirror styles and take 5 days to manufacture)

TOUGHENED GLASS WITH NO ADDITIONAL FINISHES – 48 hrs

TOUGHENED MIRRORS - 72hrs

TOUGHENED LAMINATED PRODUCTS - 96 hrs

STANDARD FRAMED PRODUCTS INCLUDING STOCK- 24hrs

PAINTED/ PRINTED TOUGHENED GLASS - 96hrs

EXPRESS CHARGE OPTIONS -

Every order requesting express service will be charged at £50 + VAT express manufacturing charge to cover extra paperwork, possibility of overtime and additional checks to push this order through our systems.

If you are collecting the goods from our factory, no additional charges will be levied but you must have the labour to load the vehicle without help unless of course we are forklifting a collection into your vehicle.

For organising an express delivery option one of the following 4 charges for delivery will be applied and agreed when you talk to us -

CHARGE 1 - £35 + VAT 

If we can place the order into an existing route and made2measure is the courier and there is space for the additional weight on the vehicle this charge will be applied.

CHARGE 2 - £75 - £180 + VAT* (dependent on area and not including A frame option)

If we can place the order safely onto a flat pallet with base dimensions 1100mm x 1100mm and you can take delivery with a tail lift and 18MT rigid vehicle we can send this through the pallet network on a next day service. The delivery cost for this can vary dependent on location from £75 - £180 per pallet.

Another option is to use a pallet A frame which has the same delivery charge, but you would need to buy the A frame for an additional £95 + VAT as well as the delivery charge. The A frame is suitable to take 1MT in weight and a max sheet size of 1500x1200.

Even though this is booked as a next day service we would suggest you allow for 2 days in your planning. The latest lead time on this could be 5 or 6 working days. Please note for more isolated areas like Cornwall, South Wales and North Scotland the pallet network cannot offer a next day service but an "express" service which is normally 3-4 days as opposed 5-6 days. 

CHARGE 3 - £200 + VAT 

This would be applicable for a made2measure delivery that could not be placed into an existing route planner, but we have other orders we can push through quickly at the same time to make the route viable.

CHARGE 4 - £400 + VAT

This involves booking a dedicated vehicle and driver for the day and is only available if made2measure are the courier and is in an area we cover.

CHARGE 5 - £550 + VAT 

This is a dedicated vehicle and is available for very large orders outside of the areas we normally service and reviewed on a case-by-case basis.

12mm toughened glass balustrade panels

Manufacturing and quality
Safe delivery checklist
Product Lead Times
Order and delivery process
Delivery charges / areas serviced
Express Delivery Options
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Wherever you see LEARN MORE please click for more detailed information
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Size tolerance for material up to 10mm plus 1 mm minus 3mm
Size tolerance for material over 10mm plus 1 mm minus 4mm
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Select balustrade glass type and thickness

If you are buying glass for a system purchased elsewhere all the details as to your glass specification are supplied by the supplier of the system and not the glass company so before buying check your specifications with this supplier.

8mm toughened is used only internally and for a limited amount of solutions and we do not offer any full systems compatitable with this glass.

10mm toughened and above is generally used internally and externally with handrails in compatible building compliant systems. 

Toughened laminated is used on certain side mounted solutions and all systems without handrails as a general rule. 

Toughened can be used in systems with a handrail as a general rule. 

Balustrade edgework
Heat soak - default no
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Heat soak - default no

While nickel sulphide breaks are extremely rare, spontaneous breakage due to nickel sulphide can sometimes occur. When glass goes through the toughening process nickel sulphide stones that can form during the production of float glass due to nickel contamination can end up in the centre tension zone of toughened glass.

When the toughened glass is later exposed to varying temperatures in its final installed position, this tiny stone – which can measure from 0.1mm to 0.3mm in diameter – may grow and cause the glass to shatter for no apparent reason.

As nickel-sulphide particles are tiny AND extremely rare it makes visual inspection for such inclusions highly impractical, if not impossible. For that reason we offer heat-soaking of tempered glass as a potential solution for minimizing the risk of spontaneous glass breakage.

We heat the toughened glass to around 290 C (550 to 600 F) for two to four hours. The goal is to accelerate the phase change of any nickel-sulphide inclusions that may be present and to cause the glass to break before it is shipped to the end customer.

Generally we recommend this additional safety test procedure but not limited to the following applications -

ALL WALK ON GLASS

ALL POND GLASS

BALUSTRADES AT HEIGHT - ALTHOUGH WE WOULD SUGGEST ALL BALUSTRADES GLASS MAY CONSIDER THIS

SHELVES HOLDING VALUABLE ITEMS

TABLE TOPS

BATH SHOWER SCREENS AND ENCLOSURES

 

Toughened stamp - default yes
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Toughened stamp - default yes

As part of our audited manufacturing process we are obliged to mark all panels of toughened and laminated glass with our logo which is white in colour and approx 25mm square. We will mark all glass orders with this logo placed in the bottom right hand side of the glass shape image - bear in mind these are placed by hand during the process so we cannot guarantee exact locations and it may marginally change from panel to panel. The mark is burnt into the glass while it is being toughened.

You are provided the option when purchasing glass for more aesthetic  purposes to ask for us not to place this logo on the glass eg for splashbacks or table tops. You must select "NO" to request us to action this.

Template process charge - default no
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Template process charge - default no

For non standard shapes or for peace of mind that your shape is manufactured correctly you can send us a template and we can scan this into our glass cutting machines. We charge per panel to scan. We will not accept paper or cardboard templates - the template must arrive flat and be able to be loaded straight onto our scanners without preparation work. As such 4mm MDF or plywood is our minimum suggested thickness of template material.

Cut outs - default no
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Cut outs - default no

CUT OUTS are not available in 4mm glass or mirror - so please make any selections 5mm thickness or higher. If buying mirror glass it is not advised to mix different thicknesses or types on the same wall due to potential small colour differences and that the thickness variation will be clearly visible unless of course it is part of a feature or has a specific well considered purpose.

Please be aware internal cut outs will have a minimum diameter of 6mm and there is a +/- 2mm tolerance as well so please ensure you consider this when providing your sizes. Also note the closest we can do a cut out to an edge without having to make this a notch cut is 100mm. 

IF BUYING A CUT OUT IN A STOCK SIZE PLEASE UNDERSTAND THE PRODUCT WILL BECOME A BESPOKE ITEM AND CANNOT THEN BE RETURNED UNDER OUR REFUND POLICY AS IT WILL NO LONGER BE A STOCK ITEM THAT COULD BE RESOLD AGAIN IN THE FUTURE.

An example of a suitable drawing to work from is shown below and there is also a technical production sheet showing the limitations for the cut out locations in respect of how close to an edge they can be placed before reverting to a notch cut -

Please upload a diagram including as much information as possible - Drawings do not need to be a work of art but ask yourself could a smart 10 year old understand it!
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Radius corners - default no
Screw holes for toughened - click learn more before buying for tolerances- default no
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Screw holes for toughened - click learn more before buying for tolerances- default no

Please make sure your selection adheres to the following rules -

8mm toughened must be no nearer to the edge than 24mm and smallest hole size selection must be 8mm

10mm toughened must be no nearer to the edge than 40mm and smallest hole size selection must be 10mm

12mm toughened must be no nearer to the edge than 48mm and smallest hole size selection must be 12mm

15mm toughened must be no nearer to the edge than 60mm and smallest hole size selection must be 15mm

 

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