Delivery: Frequently Asked Questions


Question 1 - What are my lead times?

The next working day after your date of order is day 1. For example, orders placed on Friday will be delivered in the time frames below starting from Monday.

Toughened glass; 4 - 9 working days

Toughened laminated glass; 9 - 14 days

Mirror glass; 4 - 9 working days

Painted, printed or hand antique glass; 9 - 14 working days

Painted or printed acrylic; 9 - 14 working days

Complete balustrade systems; 7 - 12 working days

Balustrade parts; 3 - 5 working days

Question 2 - What will happen next?

You will receive an email from our planning team once they have reviewed and checked your order confirming it is in production.

The email will advise the courier and estimated delivery dates - see delivery map for FRAGILISTICS only

If there are any queries relating to your order you will receive an email requesting the required information and your order will be placed on hold. Any technical changes must be confirmed in writing to ensure there ar no manufacturing errors. Please note delays in responding to our queries relating to any technical aspect of your order will result in a delay in processing and delivery.

Question 3 - How will my order be delivered?

Most of our orders are delivered by specialist fragile goods courier Fragilistics.

Important Information for FRAGILISTICS deliveries

You will receive an estimated delivery window by email when your order is placed into production. This will be confirmed when we dispatch the order. When the order arrives at the courier’s depot it will be checked and your order is allocated for delivery with Fragilistics.

Fragilistics will confirm final delivery date and time slot the day prior to the delivery window directly via an automated SMS text alert and email to the mobile number and email address provided. We cannot guarantee delivery dates and times however the text and email will also contain a link to allow you to track the progress of the driver and he will also call the mobile number provided when he is on his way

Should you need to rearrange delivery please email Fragilistics direct or call them on 0844 846 8544.

Please be advised we cannot guarantee delivery dates and times. The time slots are indicative only - (FRAGILISTICS deliver nationwide from one depot to reduce risk of damages in transit and hence traffic/accidents on long delivery runs can affect the slots you are given and we hope you can understand that these are outside our control).

Please note all our deliveries are one person deliveries and there must be someone physically able to help offload. 

It is very important that someone is home to take delivery of your order on the specified delivery day. If our courier is unable to deliver your order to you due to somone not being there to receive it or an incorrect address being provided, we may have to charge you to take your products back to the depot and redelivered.

For safety when handling and to allow you the opportunity to check for damages at time of delivery our orders are NOT packaged. They are transported using specially equipped vans and together with Fragilistics we have a very high success rate for delivering fragile goods without breakage. Our toughened glass panels are wrapped in a thin protective film. There is no cardboard packaging at all.

Important information for PALLETWAYS or TUFFNELLS deliveries

The delivery will be next working day as indicated. All PALLETWAYS deliveries will have the option of a tail lift delivery and are delivered on specially designed disposable wooden A frames. We do not collect them. To change the delivery date please email

Question 4 - What are the couriers responsible for?

All Fragilistics deliveries are one man deliveries.


FRAGILISTICS will only take the mirrors or glass to the nearest GROUND FLOOR safe storage point at the entrance point. If they choose to help you and take the mirrors further they will do so at their discretion considering access, difficulty and distance. Please understand that if they decide to go the extra mile and help you they doing so as a goodwill gesture. In the event you damage to the item(s) during this extra work the driver is not liable.

Palletways will only tail lift the delivery onto the floor and at this point you are responsible for stripping and moving the goods and must consider this.

TUFFNELS is a standard courier service.

Question 5 - How is my order packaged?

Our orders are not packaged to allow you the opportunity to check for blemishes and marks at point of receiving them. All our toughened glass panels are wrapped in a thin protective film.

For PALLETWAYS deliveries the goods are packaged onto a specially designed wooden A frame which you will be responsible for disposing of.

Question 6 - What happens in the event of a failed delivery or a damaged delivery?




Question 7 - How do I receive and store my goods?

Please consider how and where you intend to store the products prior to installation. The goods are fragile and glass and mirror is safest stored on its edge leant against a wall. We recommend placing some card between the item(s) and the wall to prevent marks and protecting the floor and the edges of the mirror glass by using some carpet or thick cardboard. The courier will be instructed by you where to place the mirrors or glass.

Question 8 - What if I am not in?

Due to the fragile nature of the items, we strongly recommend that you are available to receive and check your order when it is delivered. If the product is small enough for one man to take off, you can request to leave in a safe area at your prior instruction. However we cannot accept any liability for any damaged items if the goods have not been signed for. We are insured for damages reported at the point of delivery only. None of our products are packaged enabling you to check them immediately at the point of delivery. If the mirrors or glass are oversize then the delivery will be have to be rearranged.

If the location to leave the products is deemed unsafe the drivers are instructed to not leave the items. In such instances you may be liable for failed delivery charges. The floor must not be hard and the wall must be safe to lean against.

Question 9 - How do I install my products?

Please see our various guides for installation advice throughout the website.

Question 10 - When should I book my builders/ installers?


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  • I just want to thank Made 2 Measure Mirrors for your outstanding service I received when I placed my order for studio mirrors with you. I was very pleased with your efforts to meet all my individual requirements, in both a professional and friendly manner. You made me feel that whatever I needed, you were willingly to go that extra mile to ensure that my order was dispatched efficiently, and your...
  • We are absolutely thrilled with the acrylic mirrors, they look so effective! They were so easy to put up even I could do it! Lots of friends have asked us where we got them from so we have given your details. Thanks for such a quick and speedy service too.
  • The mirrors are fab, they arrived on the day and time arranged and the quality is really good. They are the finishing touch to our performing arts academy. Thanks again for the easy purchase and delivery of the of mirrors.
  • Just wanted to say thank you so much for a great service and the splashback is beyond perfect. Can't wait to get it in place! Thanks again to you and the team.
  • Excellent customer service, unique splashback looks brilliant!
  • Fantastic from start to finish, delivered  no probs, Installed them on my own no probs at all. Used 3 for my kids dance studio. They are made up!
  • I bought two pieces of glass as shelf tops. They were 'low ion' glass which is crystal clear. They were both cut extremely well and fitted perfectly. The communications with the vendor were fantastic - very very helpful. The delivery cost was a little pricey for small items, although glass clearly needs to be sent safely. Despite that, I would definitely use again.
  • Extremely pleased with the mirror cut to size for my bathroom renovation project. the service, delivery and overall quality of the product was superb. Definitely recommend to all my friends 
  • I would like to say that the whole experience in buying from you guys was easy, uncomplicated and very fast. The Gym mirrors are great and very easy to install, delivery driver was very good, obviously knew how to handle the glass carefully and was very helpful, I wouldn’t hesitate in recommending yourselves to others.
  • Just a quick note to say a big thank you to all of you at made2measure for our glass splashback, it's perfect. I will definately be recommending you to everybody!! Thanks once again. Kind regards.
  • We were very pleased with Made 2 Measure Mirrors professionalism and how they dealt with all our needs and requirements from the outset. All aspects of the service from our initial enquiry, brief for the project, amendments to order and final delivery to site have been first class.  They are a very friendly and professional company and we would have no hesitation in recommending them.
  •  Hello I recently bought 2 mirrors off of yourself, I'm really pleased with both the price and product, you were by far the cheapest quote from many other glass companies and the delivery was brilliant, the mirrors were used on a bespoke wardrobe install I have just completed for a client of mine, here's a couple of pictures of the finished product..
  • Mirror arrived and it blends in perfectly with the wardrobes and furniture. Thank you. Great job.
  • Many thanks, I am readlly happy with my order. I am also very grateful for replacing one of the mirrors which came slightly scratched. The quality of the stuff is really good. Keep up the good work.
  • p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Arial; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Arial; -webkit-text-stroke: #000000; min-height: 16.0px} span.s1 {font-kerning: none} Your website is excellent as it was easy to use , clear and accurate.     The sales man Kris was very helpful and made me feel at ease with my purcha...
  • Excellent service from ordering to delivery. I needed some angled glass for stairs and was worried about accurately measuring up, but your simple on line ordering process made it easy resulting in a perfect fit. I also like the way you can instantly price up your requirements so you know exactly what your project will cost. Thank you.  
  • p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Arial; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} Many thanks for the ballastrades all now fitted and look excellent ,  very easy to fit , simple design but looks stunning  
  • I’m very pleased with my recent order, the mirrors look fantastic in our Dance Studio. The order process was simple, and the delivery time was quicker than expected. Communication on the progress of my order was very good as well. The mirrors are great quality, and look very professional. It is definitely best to use the J-channels for fitting, they give a much more professional appearance....
  • Thank you for your amazing service, both on and after ordering. The delivery service was excellent and the quality of the product equally high. But most importantly it was your after sales care that really impressed me. Five stars all round,
  • Product delivered a few weeks back (4mm grey tinted mirror) by the very friendly and helpful Fragilistics driver. Product was perfect and great quality. Installed within a fireplace surround - pic attached and I am thrilled with it.    
  • Just wanted to say thanks for the supply and delivery of our mirrors. Lovely quality and they look amazing. See picture in our studio below.    
  • Service was excellent, mirrors were perfect. Easy to put up in home gym and they look great.
  • Hi. Thank you for the service provided on this order. Very efficient service and easy to use. I have just installed the units and they are amazing. The driver yesterday was first rate. Courteous, friendly and very helpful. A good public face for your company. I do think the delivery price was a little high but overall a wonderful service.  
  • Hi there, I recently placed an order with you for a mirrored splashback. I just wanted to say what a great job you had done - speedy service, great communication, quality product and fantastic delivery.    Apologies for oversleeping on the day it arrived and missing my alarm clock (first day of the hols!) so I was a bit slow answering the door and appeared in my nightie, somewha...
  • My mirrors are perfect, I was dubious at first as the plan was to revamp and inspire some existing wardrobes. I did one side and was so impressed I ordered for the other side. (The only down side was by being cautious I had twice the delivery charges). I should never had doubted what a resounding success it would be. Many thanks to all the staff, will definitely order again in the future. I highly...
  • The service I received from made2measure was excellent. Chris H was very helpful and questioned the incorrect measurements I provided with my order. Delivery was on time and the glass balustrade looks amazing now fitted. I would definitely recommend made2measure
  • I just wanted to say that I’ve just received 1st class support and advice from Mark who delivered my mirrors.  He and I walked them to where I needed them on the ground floor of my property.  He took time to explain some hints and tips for putting up the ‘J’ tracks and where best to place the suction cups for lifting my mirrors into place.
  • We’ve just had our mirrors delivered by Glen. I’d like to say what a great experience it was. He was very polite and talked us through how to store etc very clearly. At a time where COVID is making things like this more difficult, Glen took any of the stress out of the situation.  The mirrors also look perfect. Looking forward to seeing them installed.
  • Thanks for supplying glass for balustrade, great job.  
  • Afternoon made to measure Just have to say many thanks 🙏🏼 for sorting my porthole glass out 👍🏻 It has been a nightmare trying to source this glass and size . It’s a pleasure to deal with a company that actually does what it says , efficient ,good communication and service Many thx again from a very very happy customer will definitely be in touch again...
  • Just a note from me to say thanks again for your help with the Satin Frosted Glass. All pieces have now been installed. I’ve attached some pictures.
  • Thought it was about time I sent you photos of the finished project, it took longer than I thought what with the poor weather we had during the summer but we got there in the end, I'd like to thank everyone that was involved with my order, yourself, Ali,Tash and Damon. Both my wife and I were very pleased with the quality and finish of the balustrade and visitors that have been to the house...
  • Just wanted to provide feedback for you.    Mirrors look fantastic and I have attached a picture for you. Thank you for sorting out the issue with the undersized mirror and for providing a fast replacement, we couldn't have asked for better service.   I would not hesitate to recommend you to others!   Regards,   Mark Hooley
  • A few of weeks ago my wife dropped a perfume bottle onto one of the mirrored bedroom units and cracked it. To say she was upset is something of an understatement, made worse by being in lock down for over a month. Not wanting to build up her hopes, I went on-line without her knowing, found your site and placed an order for a replacement panel. The transaction was simple and when it arrived,...
  • Both my wife & I are extremely happy with the finished installation which I managed to do over the last few days. We think it looks great and sets off our new patio.  Thanks for providing a high quality product and for a professional service.   Truly satisfied customers.
  • Just a note to say thank you for the seamless delivery of mirrors.   From ordering with Chris, Natasha et al to delivery by Alex…on time 11.46 - 11.58…all great…thank you.   All I’ve got to do - after buying suction grips…is not break them whilst installing them🙄.   Certainly keep M2M in mind for any of our interior works…
  • Mirrors are fab! The sales team and Fragilistics were very helpful with ensuring the mirrors were delivered at a convenient time and gave me regular updates. I would fully recommend the product and service!   I've installed the mirrors in one of my spare bedrooms which I've turned into a home dance studio; photo attached!   Again, I'm so happy with them. Thank you!