GUIDE TO PLASTICS

 

Question 1 - What thickness should I opt for?

We recommend acrylic sheet thickness based on application:

 
3MM: Sheds, Greenhouses
 
5MM: Kitchen splashbacks, Shower panels, Conservatory panels
 
8MM: Internal Glazing
 
10MM & above: More robust requirements

Question 2 - Why choose acrylic plastic over glass?

Acrylic plastic is:

Lightweight with only half the weight of traditional float glass and five times as strong.

More cost-effective.

Better at heat retention, making it ideal for insulation.

Shatterproof, meaning if the plastic does break, it will splinter into several large dull pieces instead of lots of small sharp shards like glass.
 

Question 3 - What quality can I expect?

Made2Measure is a distributor of PERSPEX® acrylic which is superior to all other thermoplastic sheet.
 
Perspex® Clear cast acrylic has an exceptional light transmission in excess of 92% of visible light, making it higher than that of glass with virtually no colour bias.
 
Also the entire PERSPEX® acrylic range offers a ten year weathering guarantee against discolouration.

Question 4 - What processing options are available for acrylic sheets and what do they mean?

Cut to size means just that, we can cut and process any PERSPEX® acrylic sheet up to 2030x1520 in the majority of thicknesses.
 
All our PERSPEX® acrylic sheets are sold with polished edges as standard. Our polished edges are a high quality D edge "flat" polish, meaning the edges are not sharp and are attractive when viewed on their sides. We chose this flat D edge-work for this type of product so the mirrors are able to butt up perfectly to each other creating an almost seamless join.
 
A radius corner is where we round the corners of the acrylic sheet for safety reasons as opposed to aesthetic. 

Question 5 - What’s the application uses for acrylic plastic?

Splashbacks: A plastic splashback affords easy installation and is grout-free.

Table tops and shelving
 
Internal Glazing: Our PERSPEX® acrylic meets the requirements of ANSI Z.97 and BS 6262.
 
Retail Displays
 
Art installations
 

Question 6 - How should I clean acrylic plastic?

Use a mild solution of lukewarm water and washing up liquid to clean the surface. Wipe clean with fresh water, then blot dry with a microfibre cloth to prevent water spotting.
 
Acrylic should not be cleaned using chemical cleaners because they can cause damage to the acrylic. There are various acrylic cleaners and polishers available to keep acrylic looking like brand new.
 

Question 7 - How should I store acrylic plastic?

Acrylic is a thermoplastic, which means its characteristics can be altered under extreme heat, like high temperatures or direct sunlight.
 
The temperature exposed to the acrylic plastic should never exceed 38°C, as environments hotter then this could cause the material to expand, bend or become warped.
 
Use protective film for long-term storage to prevent scratches or marks.
 

Question 8 - Can I use cast acrylic for laser cutting and engraving?

Acrylic can be laser cut or laser engraved.
 
All our thermoplastic sheets are PERSPEX® cast acrylic, except for the Plaskolite Extruded Mirror and polycarbonate sheet.
 
Generally cast acrylic is regarded as a better quality material than the extruded variant, which can be left with a slight burr on the edge of the material after laser cutting, whereas cast acrylic is left with an extremely smooth edge.
 
Whilst available in a wider range of colours and surface finishes Perspex® Clear cast acrylic is favoured when producing awards and plaques, because once engraved it turns a frosty white colour creating a stunning finish. On the other hand certain colours do not react very well when laser cut because the pigment or dye in the acrylic reacts poorly to heat. It’s possible however to reduce the edge discolouration by modifying settings on the laser such as the cutting speed, volume of air flow and the amount of power being used.
 
A square edge can be maintained up to a thickness of 25mm, depending on the power of the laser tube.

Question 9 - What about thermoforming?

Acrylic plastic can be moulded into a different shape when it reaches 160°. Once it cools it will maintain its new shape.
 

Question 10 - Why choose POLYCARBONATE?

Palsun® Polycarbonate Clear is available in a range of thicknesses.
 
Polycarbonate sheet is the material of choice for applications which require transparency and strength.
 
Polycarbonate sheet has the transparency of glass at less than half the weight, combining 200 times the impact resistance with clarity if required.
 
The impact strength of polycarbonate sheet out shines standard acrylic and glass, making it perfect for demanding applications, like roofing, and ideal for use in areas exposed to potential damage or vandalism.

Question 11 - Why choose Plaskolite Mirror over glass?

Plaskolite Extruded Mirror, at half the weight and five times the impact strength of plate glass mirror, offers all the benefits without the associated risk of breakages.
 
Each mirror is protected with a Fabback back-coating offering one of the most durable mirror backings for scratch resistant fabrication.
 
Please note: Acrylic mirror is purely decorative and notoriously difficult to install in a manner that maintains flatness, especially large panels, and therefore maintain the same sorts of perfect reflective qualities as glass mirror.
 
DO NOT ORDER ACRYLIC MIRRORS FOR APPLICATIONS SUCH AS GYMS – THE MIRRORS WILL DISTORT AT THESE SORTS OF SIZES.

Question 12 - How do I order?

Ordering PERSPEX® acrylic sheets online is simple. If you want further clarification on any issue please pick up the phone and talk to us.
 
We do ask all orders are placed online to avoid error so please understand we can offer all the advice you need but all orders need to be placed online.
 
For large contracts and detailed drawings please use the custom enquiry to upload your images.

Question 13 - Can I get discounts for larger orders?

We aim to offer our PERSPEX® acrylic sheets and other PERSPEX® range products at the lowest possible prices, and as such discounts are not available except for very large orders or repeat trade accounts.
 
Please contact the sales office for more information if required.

Question 14 - What is your return policy?

Made2Measure Products

All made to measure bespoke products sold on the Made2Measure online store are 'final sale' products and cannot be returned. This is due to the customized nature of Made2Measure products. However, you may still file a return claim in these circumstances:

A custom made product arrived damaged.

Damaged orders must be documented and reported within two business days of the delivery date. Any damaged custom orders reported after two business days beyond the delivery date cannot be returned.

Damaged custom items must be in the original packaging if applicable.
Restocking fees would not apply in these circumstances.
Local customers may return damaged custom products directly at our Lincolnshire factory at no charge.
A Made2Measure order cannot be cancelled after it has been submitted and accepted which is deemed at point of payment by you, the customer.
If your custom-made order arrived in good condition, then your product falls under the FINAL SALE category and cannot be returned due to the specific custom nature of our business.
A photo of damaged custom product may be required to be sent to us before we can issue a refund or exchange.

In-Stock Products

All of our in-stock readymade products sold on the made2measure.com online store have a fourteen day return policy on purchases -- where we will refund your order total. Products must be returned to us under these conditions:
  • Returned items must be in the original packaging and in new, resalable condition.
  • Items should be free from scratches and defects.
  • Merchandise must not have been installed.
  • There must be no external writing or foreign labels on the merchandise packaging
  • Restocking fees will not apply; however any return delivery fees are to be paid by the customer.
  • Local customers looking to avoid return delivery fees may return in-stock products directly Lincolnshire offices at no charge.
  • In-stock orders cannot be cancelled after it has shipped. Orders attempted to be cancelled after shipment will fall under our standard return policy, as stated here.
  • Returns should be made with a traceable source like Fragilistics, DPS, Parcel Force or Hermes.

Wrong Product

In the event you believe you have received the wrong product please firstly verify the item number on the item(s) you have received compared to your order confirmation and/or invoice. If it does not match, we recommend you REFUSE the delivery and contact us immediately. You must return the product in its original packaging and you will be reimbursed for returned freight charges if the wrong product was shipped.

Additional Information

Please inspect all merchandise immediately when you receive it. We will not honour any complaints on visible defects after the product has been cut or installed. There are occasions when an order is shipped from multiple locations and will arrive at different times. You would be advised of this in advance. In the event that all material is not delivered, please call us immediately. It is important to mark on your delivery receipt at the time of delivery any missing parts, pieces, rolls, or boxes.

Refund Information

Please note that refunds will not exceed the overall value of the product under any circumstances, including installation time, damage, or additional costs incurred. Refunds will be issued in the same method of payment as the original payment; i.e. if a purchase was made with a credit card, a refund will be issued to the original card. Under some circumstances, we may request for you to email/send pictures of damaged or defective merchandise before a refund can be processed.

If your order was delivered by freight and you would like us to arrange for a pickup of the merchandise you would like to return please call Customer Service at 01507 472600, Monday to Friday 8.30am – 5pm. Be aware, return delivery fees may apply.

If you have any other questions regarding your order, please contact one of our customer service representatives, at the above number.

Question 15 - Is there a warranty on my products?

All our products have been tested where indicated to meet recognised standards within the industry.

Once it is received and signed for, we are not responsible for any damage. Please keep in mind that all of our products are very fragile in nature and should be handled with care. We cannot be responsible for damage caused by everyday use or by accidents beyond your control.
 

Question 16 - Is there a warranty on my plastic sheets?

 The PERSPEX® acrylic range comes with a ten year weathering guarantee against discolouration.

Question 17 - Can I cancel/modify my order/shipment?

Due to the custom nature of our business and to ensure that orders are shipped on time, once your order is submitted and approved we begin working on it immediately. For this reason, most orders cannot be cancelled once submitted. If any changes are necessary, please contact our office immediately. In most cases, changes cannot be made once an order has been submitted but we will do our best to accommodate your needs if possible.

Orders are considered as submitted once you have made your payment.
 

Question 18 - What is your shipping policy?

We ship all over the UK and the cost for shipping is based upon product type, order size/value and weight. We are unable to ship fragile good items to Northern Ireland or international locations at this time.

For larger orders we use special disposable A Frames and Palletways. We always book delivery with Palletways via a tail lift delivery on a next day service and you will be notified two days prior to goods arriving.

If you are not going to be present to accept delivery and you wish the goods to be left unattended, please notify us prior to delivery in writing (post, email or fax) or leave a signed note in a secure place to this effect. You cannot do this for large fragile items as the driver will require help in unloading your item.

If you have any special requirements or believe access to your address may be difficult for a delivery then please contact us at sales@made2measure.co.uk

Our specialist courier company drivers will request your assistance in getting large items to your property. For large fragile items please note GROUND FLOOR DELIVERY ONLY

Please notify us as soon as possible if this will be a problem. The drivers are not permitted to carry your order upstairs and our contract is to deliver the item into the nearest internal safe position (except where an item has been requested to be left outside).

Without prejudice to the statutory rights afforded to consumers under English law, Concorde Glass Limited accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases Concorde Glass Limited will not process any payment or will immediately refund any payment made, in full.

What do I do if my package did not arrive on time?

If your package does not arrive in the specified shipping time that you asked for or were advised, please contact the courier directly - all the numbers are clearly labelled on your email dispatch confirmation. Please then contact our office to notify us of the problem.

Which carriers do you use?

We currently use Palleyways, Tuffnels, UPS and a specialist fragile goods carrier for oversize and fragile glass / mirror items called Fragilistics.

All deliveries are booked in advance via text alert / email and your order status will be updated in the website accordingly. If you order multiple items, they may or may not be bundled and shipped together -- depending on a variety of factors.

Shipping is calculated by a third-party carrier and we have no control over pricing and we cannot discount their pricing.

Can I pick up my order from your location?

Yes. Pickups are always free but must be pre-arranged. Our pick-up location is:

Concorde Glass t/a made2measure.co.uk
Linx House
Waterloo Road
Mablethorpe
LN12 1LS

Question 19 - What are the lead times for receiving an order?

Please allow 5-11 working days for delivery depending on date of order and postcode.
 
 

IMPORTANT INFORMATION - AVAILABILITY AND PRICING

In the event a product or service is listed at an incorrect price due to typographical error, error in calculation of the price, wrong/false information received from the customer, or pricing information received from our suppliers, Concorde Glass Limited have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Concorde Glass Limited shall have the right to limit the number of items purchased through our web site. Concorde Glass Limited shall have the right to refuse or cancel any order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled Concorde Glass Limited will immediately issue a credit to your credit card account in the amount of the incorrect price. Prices shown are the suggested retail prices. Independent distributors and other sales agents are free to price products as they see fit and may not conform to the listed prices. Price and availability information is subject to change without notice.



 
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Testimonials
  • I just want to thank Made 2 Measure Mirrors for your outstanding service I received when I placed my order for studio mirrors with you. I was very pleased with your efforts to meet all my individual requirements, in both a professional and friendly manner. You made me feel that whatever I needed, you were willingly to go that extra mile to ensure that my order was dispatched efficiently, and your...
  • We are absolutely thrilled with the acrylic mirrors, they look so effective! They were so easy to put up even I could do it! Lots of friends have asked us where we got them from so we have given your details. Thanks for such a quick and speedy service too.
  • The mirrors are fab, they arrived on the day and time arranged and the quality is really good. They are the finishing touch to our performing arts academy. Thanks again for the easy purchase and delivery of the of mirrors.
  • Just wanted to say thank you so much for a great service and the splashback is beyond perfect. Can't wait to get it in place! Thanks again to you and the team.
  • Excellent customer service, unique splashback looks brilliant!
  • Fantastic from start to finish, delivered  no probs, Installed them on my own no probs at all. Used 3 for my kids dance studio. They are made up!
  • I bought two pieces of glass as shelf tops. They were 'low ion' glass which is crystal clear. They were both cut extremely well and fitted perfectly. The communications with the vendor were fantastic - very very helpful. The delivery cost was a little pricey for small items, although glass clearly needs to be sent safely. Despite that, I would definitely use again.
  • Extremely pleased with the mirror cut to size for my bathroom renovation project. the service, delivery and overall quality of the product was superb. Definitely recommend to all my friends 
  • I would like to say that the whole experience in buying from you guys was easy, uncomplicated and very fast. The Gym mirrors are great and very easy to install, delivery driver was very good, obviously knew how to handle the glass carefully and was very helpful, I wouldn’t hesitate in recommending yourselves to others.
  • Just a quick note to say a big thank you to all of you at made2measure for our glass splashback, it's perfect. I will definately be recommending you to everybody!! Thanks once again. Kind regards.
  • We were very pleased with Made 2 Measure Mirrors professionalism and how they dealt with all our needs and requirements from the outset. All aspects of the service from our initial enquiry, brief for the project, amendments to order and final delivery to site have been first class.  They are a very friendly and professional company and we would have no hesitation in recommending them.
  •  Hello I recently bought 2 mirrors off of yourself, I'm really pleased with both the price and product, you were by far the cheapest quote from many other glass companies and the delivery was brilliant, the mirrors were used on a bespoke wardrobe install I have just completed for a client of mine, here's a couple of pictures of the finished product..
  • Mirror arrived and it blends in perfectly with the wardrobes and furniture. Thank you. Great job.
  • Many thanks, I am readlly happy with my order. I am also very grateful for replacing one of the mirrors which came slightly scratched. The quality of the stuff is really good. Keep up the good work.
  • p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Arial; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Arial; -webkit-text-stroke: #000000; min-height: 16.0px} span.s1 {font-kerning: none} Your website is excellent as it was easy to use , clear and accurate.     The sales man Kris was very helpful and made me feel at ease with my purcha...
  • Excellent service from ordering to delivery. I needed some angled glass for stairs and was worried about accurately measuring up, but your simple on line ordering process made it easy resulting in a perfect fit. I also like the way you can instantly price up your requirements so you know exactly what your project will cost. Thank you.  
  • p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Arial; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} Many thanks for the ballastrades all now fitted and look excellent ,  very easy to fit , simple design but looks stunning  
  • I’m very pleased with my recent order, the mirrors look fantastic in our Dance Studio. The order process was simple, and the delivery time was quicker than expected. Communication on the progress of my order was very good as well. The mirrors are great quality, and look very professional. It is definitely best to use the J-channels for fitting, they give a much more professional appearance....
  • Thank you for your amazing service, both on and after ordering. The delivery service was excellent and the quality of the product equally high. But most importantly it was your after sales care that really impressed me. Five stars all round,
  • Product delivered a few weeks back (4mm grey tinted mirror) by the very friendly and helpful Fragilistics driver. Product was perfect and great quality. Installed within a fireplace surround - pic attached and I am thrilled with it.    
  • Just wanted to say thanks for the supply and delivery of our mirrors. Lovely quality and they look amazing. See picture in our studio below.    
  • Service was excellent, mirrors were perfect. Easy to put up in home gym and they look great.
  • Hi. Thank you for the service provided on this order. Very efficient service and easy to use. I have just installed the units and they are amazing. The driver yesterday was first rate. Courteous, friendly and very helpful. A good public face for your company. I do think the delivery price was a little high but overall a wonderful service.  
  • Hi there, I recently placed an order with you for a mirrored splashback. I just wanted to say what a great job you had done - speedy service, great communication, quality product and fantastic delivery.    Apologies for oversleeping on the day it arrived and missing my alarm clock (first day of the hols!) so I was a bit slow answering the door and appeared in my nightie, somewha...
  • My mirrors are perfect, I was dubious at first as the plan was to revamp and inspire some existing wardrobes. I did one side and was so impressed I ordered for the other side. (The only down side was by being cautious I had twice the delivery charges). I should never had doubted what a resounding success it would be. Many thanks to all the staff, will definitely order again in the future. I highly...
  • I just wanted to say that I’ve just received 1st class support and advice from Mark who delivered my mirrors.  He and I walked them to where I needed them on the ground floor of my property.  He took time to explain some hints and tips for putting up the ‘J’ tracks and where best to place the suction cups for lifting my mirrors into place.
  • The service I received from made2measure was excellent. Chris H was very helpful and questioned the incorrect measurements I provided with my order. Delivery was on time and the glass balustrade looks amazing now fitted. I would definitely recommend made2measure
  • We’ve just had our mirrors delivered by Glen. I’d like to say what a great experience it was. He was very polite and talked us through how to store etc very clearly. At a time where COVID is making things like this more difficult, Glen took any of the stress out of the situation.  The mirrors also look perfect. Looking forward to seeing them installed.
  • Thanks for supplying glass for balustrade, great job.  
  • Afternoon made to measure Just have to say many thanks 🙏🏼 for sorting my porthole glass out 👍🏻 It has been a nightmare trying to source this glass and size . It’s a pleasure to deal with a company that actually does what it says , efficient ,good communication and service Many thx again from a very very happy customer will definitely be in touch again...
  • Just a note from me to say thanks again for your help with the Satin Frosted Glass. All pieces have now been installed. I’ve attached some pictures.
  • Thought it was about time I sent you photos of the finished project, it took longer than I thought what with the poor weather we had during the summer but we got there in the end, I'd like to thank everyone that was involved with my order, yourself, Ali,Tash and Damon. Both my wife and I were very pleased with the quality and finish of the balustrade and visitors that have been to the house...
  • Just wanted to provide feedback for you.    Mirrors look fantastic and I have attached a picture for you. Thank you for sorting out the issue with the undersized mirror and for providing a fast replacement, we couldn't have asked for better service.   I would not hesitate to recommend you to others!   Regards,   Mark Hooley
  • A few of weeks ago my wife dropped a perfume bottle onto one of the mirrored bedroom units and cracked it. To say she was upset is something of an understatement, made worse by being in lock down for over a month. Not wanting to build up her hopes, I went on-line without her knowing, found your site and placed an order for a replacement panel. The transaction was simple and when it arrived,...
  • Both my wife & I are extremely happy with the finished installation which I managed to do over the last few days. We think it looks great and sets off our new patio.  Thanks for providing a high quality product and for a professional service.   Truly satisfied customers.
  • Mirrors are fab! The sales team and Fragilistics were very helpful with ensuring the mirrors were delivered at a convenient time and gave me regular updates. I would fully recommend the product and service!   I've installed the mirrors in one of my spare bedrooms which I've turned into a home dance studio; photo attached!   Again, I'm so happy with them. Thank you!